Returns and cancelations Policy
How do I return/cancel an item(s)?
Dar Rabie Publishing gives you the option to return damaged item(s). Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.
How does it work?
- by contacting us (Arrange a Return, Replacement or Exchange). You may contact us through email.
- You must provide as many details as possible about the reason for the return and then provide pictures of the product(s) you would like to return.
- Add your contact phone, address and email address.
- Our team will then get in touch with you to arrange for this.
Returns and cancelations Terms and Conditions
1. The table below sets out our return policy with respect to certain product categories:
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.
You must return the product within seven (7) days of receipt of shipment.
Product is unused, in original packaging and includes all tags.
If the return reason is:
1. 1. Change of mind, 2. Not as expected, 3. Ordered by mistake, 4. Ordered wrong color or size.
You do not have a right to return, replace or exchange products in respect of:
1. Products that have been used or damaged by you or are not in the same condition as you received them.
2. Any consumable product which has been used or installed..
3. Products with tampered or missing serial numbers; or
4. Personalized items which you requested to be designed especially for you.
5. Items on sale.
6. Items that are not in original condition and packaging.
7. Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.
8. Items that have been assembled, used, altered, or installed unless defective.
9. Item that were sealed and required their hygienic level to be intact from the manufacturer.
10. Orders shipped to international destinations [Outside UAE and KSA].
- For delivered products, we will refund to you the product amount in full (excluding the original shipping fees plus the return fees in case of the product is not as expected. Note: If you are in the UAE and would like to return the item without paying the return fees, please send it back to Dar Rabie Publishing LLC Headquarters: Office G-03, DBC Building, Al Khabaisi, Deira, Dubai – UAE.
- If the products are faulty or not as described on our Site; or
- If you reason for return is due to an error on our side, such as an error in pricing or description, etc.
- For products not delivered, you will receive a full refund if you cancel the order before shipping..
Refunds will be made back to your credit/debit card.
- If your payment method was cash on delivery, then we can return it as balance to your account.
Your refund will be initiated once your product is received back in our fulfilment center and inspected by our team, and the final refund will be received by you as follows:
- If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our fulfilment center;
- If you have cancelled your order before shipping, you will receive your refund back to your credit/debit card within thirty (30) days.
- Need help? Contact our customer service at firstname.lastname@example.org , or call us on +97143994411.
*For more information on the products eligible for returns, check out our Terms of Sale.